Updated September 24, 2026. This notice covers Vantage Valley Eco's homeowner website for California homes and requests submitted through it. Additional West Coast resources will use this notice unless stated otherwise.
What we collect
- The property address you enter, so we can look up public information about your home.
- Contact details you choose to provide, such as your name, email or phone number, when you request a conversation or consent to assessment follow up.
- The messages and questions you send us. An email link opens your email service; we receive the message only when you send it.
- A record of your consent, including the date and time and the exact wording you agreed to.
- Technical request and usage information processed by our website hosting and analytics services, including Cloudflare, to operate, secure and understand the site.
We use the Meta Pixel to measure visits that come from our ads on Facebook and Instagram and whether a consultation request was saved. Your browser never sends Meta your name, email address or phone number. Separately, our server tells Meta when a request was saved or a call was booked, using a random request number, not your contact details. If your browser sends a Global Privacy Control signal, the Meta Pixel does not load at all.
What we do not collect
The assessment does not ask for financial, credit, or income information, and we do not run credit checks. Contact details are submitted in the form rather than added to a web address. The address lookup can include your property address in the report URL; avoid sharing that URL if you do not want to share the address.
How we use your information
We use your address to look for information about your property. We use a booked call or a conversation request to respond to your questions and hold or arrange the call with you. If you submit contact details through an assessment, we use them for the follow up described in the consent you give. We use technical information to operate and improve the site.
How we share your information
Our business may receive payment for a professional introduction. Before a proposed referral, we identify the professional and request your permission to share your contact details with that recipient. Reading a chapter or using the rate comparison does not authorize a referral.
Services that host the website, schedule booked calls, process assessment requests or deliver email also process information needed for those functions. Links to Facebook, Instagram and source websites take you to services with their own privacy practices.
Booking a call online
When you choose a call time from our consultation page, you book it on Cal.com, the scheduling service we use. Cal.com collects your name, email address and phone number, the time you choose, and your answers to five questions: your topic, the home's city and ZIP code in California, how you are connected to the home, your electric utility and your timeline. Cal.com adds the booked call to VVE's Outlook calendar and emails you a confirmation. The VVE team uses these details to prepare for and hold the call. Cal.com and Microsoft process this information under their own privacy practices.
We use these details only to call you at the number you gave for this call and to email you about scheduling it. Booking is not permission for marketing, for text messages, or for sharing your details with an installer or any other company.
Consultation requests
When you request a 15 minute education call on our request form instead, we collect your answers to five short questions (your topic, how you are connected to the home, your electric utility, one follow up question and your timeline), the home's address in California, your name, your phone number, and your preferred day and morning or afternoon. We check the address is in California before we ask for contact details. Your email address is optional and is collected only if you tick its separate box.
We use this information to call you about your request and arrange the conversation. If you tick the email box, we use your email address only for confirmations, changes and a reminder about this consultation. We store the exact permission wording you agreed to, with its version and time. A consultation request is not permission for marketing, for text messages, or for sharing your details with an installer or any other company, and a preferred time is a request, not a booking.
Rate comparisons and conversation requests
The electricity usage slider calculates examples in your browser. It does not upload your electricity bill or create an appointment. Sending a conversation request does not confirm a time; we confirm that with you separately. A time you book on Cal.com is confirmed by its confirmation email.
Your choices
- You can read the education pages without providing contact details.
- The assessment's skip option does not submit your contact details. Sending us an email is a separate choice to share the information in that message.
- You can ask us what information we hold about you, request a correction or deletion, or ask us to stop follow up. We will review your request and explain any limits on what we can remove.
California privacy information
For an explanation of California privacy rights and the businesses they apply to, see the California Attorney General’s CCPA guide. Contact us below to ask about your information or to withdraw permission for follow up or a proposed referral.
Do not sell or share
Vantage Valley Eco does not sell your information. We do not share your contact details with an installer or any other company unless we identify that recipient and ask your permission first. To make a privacy request, email team@vantagevalleyeco.com.
Contact
Send privacy questions or requests to team@vantagevalleyeco.com. Please do not include passwords, Social Security numbers or payment card information.